BCEC strives to provide safe, equitable and inclusive access for all visitors.
We make every effort to accommodate guests with special needs to ensure a pleasant and comfortable experience. This access statement is intended to provide information for all guests who wish to or use our facilities. If you have any special requirements contact the Centre on → 07 3308 3000 or email → admin@bcec.com.au

Access Guide

BCEC Access Guide has information on accessing our building and services. Download the Access Guide pdf 361KB ↓

Location & Access Map

Here you can view and print a map with accessible entrances, parking, and more for BCEC facilities. Printed copies are also available at our Information Desks. Best Access Map pdf ↓

BCEC on Merivale Street

  • The building can be accessed via a combination of stairs, ramps and lifts.
  • The main entrance to BCEC on Merivale Street is located on the corner of Merivale & Glenelg Street, South Brisbane, and can be accessed via stairs or the lift adjacent to the stairs on the left hand side.
  • External stairs provide access to the Great Hall and Exhibition Halls.
  • Lifts operate between pavement level on Merivale Street and the main concourse on exhibition level.
  • There is a drop off area in Glenelg Street, which offers protection from the weather.
  • You can enter the building through our Lower Foyer from Glenelg Street. The Lower Foyer has lifts accessing all levels of the building.

BCEC on Grey Street

  • The main entrance to BCEC on Grey Street is accessed via stairs or the ramp.
  • Russell Walk is the closest adjoining street which allows access to car park 3.

Accessible Parking

  • Accessible parking for people with a disability are available in car parks 1, 2 & 3, entry off Merivale Street. Car park 3 entry can also be accessed from the corner of Grey Street and Russell Walk. Refer to map for locations.
  • The designated accessible parking bays are clearly marked with the international disability symbol and are conveniently located near the lift lobbies with access to the concourse and exhibition halls.
  • To access other areas of the Centre a separate lift is located in the Main Foyer.
  • The car parks are open 24 hours a day, seven days a week.
  • An automatic pay station is located in the car park, near the exit boom gates.
  • Car park ticket booths are equipped with cash and credit card facilities to enable pay on exit.

Accessible Seating

  • There are a number of wheelchair and companion seating locations in our Great Hall and Auditoriums.
  • To request accessible seating call our Box Office Special Needs Booking Line direct on → (07) 3308 3492, between 8.30am- 5:00pm Monday to Friday.
  • BCEC employees are not permitted to physically assist patrons from wheelchairs, walkers or other aids. Where physical assistance is required this must be provided by the patron’s carer.

Accessible Toilets

  • Wheelchair accessible toilets are located on every level through all foyers, exhibition and concourse areas.
  • All accessible toilets have hand basins and are fitted with handrails and a monitored emergency duress system.

Courtesy Wheelchairs

  • Wheelchairs may be borrowed on a first-come, first-served basis, free of charge, for use within the building. The wheelchairs are manually operated and may not be taken outside of the building.
  • The wheelchairs are located at our Information Desks (Merivale and Grey Street entrances) and Exhibitor Services Office on the Exhibition Concourse.
  • BCEC employees are not permitted to physically assist patrons from wheelchairs, walkers or other aids. Where physical assistance is required this must be provided by the patron’s carer.

Emergency Evacuation

  • If the Centre has to be evacuated public address system announcements will be made and audible alarms will sound. BCEC staff will assist patrons during an emergency evacuation.
  • Guide, Hearing and Assistance Dogs are welcome in our venue. We ask that dogs wear their working vest identifying their role at all times.

Hearing Assistance

  • Hearing assistance loops are installed in all meeting rooms.
  • Multi-channel infrared translation system provides translation facilities for non-English speaking delegates and for the hearing and sign impaired.
  • Larger rooms – Plaza Terrace Room, Plaza Ballroom, Great Hall and all exhibition halls can be fitted with induction loops in required areas on request.
  • The Great Hall has simultaneous translation booths available for event use.

Lifts

  • Internal lifts have braille signage and control panels that are at a convenient height for people in wheelchairs.
  • Each lift is fitted with an emergency button and an emergency telephone and has audible and visual cues to indicate floor levels

Public Transport

  • BCEC is conveniently located to public transport. This includes the South Brisbane Rail Station; Cultural Centre Busway and Ferry Terminals at South Bank Parklands.
  • BCEC has its own designated taxi rank, located at the main entry, at the corner of Merivale & Glenelg Streets, South Brisbane.

Wheelchair Access from BCEC to Rydges Hotel

  • Rydges Hotel has access for wheelchairs from the Plaza level of BCEC through a ramp off to the right-hand-side of the access stairs leading into the hotel.
  • At the end of ramp is an intercom that calls Rydges Reception directly to allow access to the hotel. This ramp connects to Level 2 of the hotel, which is an accommodation floor, and from here, guests are able to access the hotel via lifts.

Our 100% Commitment to Accessibility

We constantly endeavor to improve accessibility to all our guests and any comments you have would be most welcomed. Please pass in your comments to any of our staff or contact us on → 07 3308 3000 or email → admin@bcec.com.au